WhatsApp Messaging Policy

Halakidzo uses WhatsApp to keep you informed about an order you have placed with us. This page explains what we send, how you agree to receive it, and how to stop at any time.

What we send

We send messages only about your own order:

  • Order confirmation — shortly after you order, we send your order number, the number of items and the amount due, and ask you to confirm or cancel. For cash-on-delivery orders we prepare your order only after you confirm. If you paid online, we skip this step and send only the updates below.
  • CliQ payment details — if you choose to pay by CliQ, instead of the confirmation we send your order number, the amount and the CliQ name to transfer to (HALAKIDZO), and ask you to send us a screenshot of the transfer. We prepare your order once the payment has arrived.
  • A single reminder if we have not heard back from you, or have not received your CliQ transfer, after 24 hours.
  • Order being prepared — when we begin preparing your order.
  • Order shipped — when your order is on its way to you.

That is all. We do not send advertising or promotional messages on WhatsApp.

How you give consent

Before you complete your order, your basket states plainly: "We'll send you updates about your order on WhatsApp. Reply STOP any time to stop." By placing the order with the phone number you give us, you agree to receive the messages listed above about that order.

How to stop

Reply with the single word « إيقاف » or STOP. Your number is added to a permanent block list that is checked before every message, so you will not hear from us on WhatsApp again. You can also tell us in your own words in the chat, or through our contact page, and we will remove you.

Stopping WhatsApp messages does not affect your order. We will phone you instead.

Your number

We use the phone number you give us at checkout to deliver your order and to send the messages described above. We do not sell it, rent it, or share it with anyone except the courier delivering your parcel. See our Privacy Policy for more.