Returns & Exchanges
At Halakidzo we take care to choose good-quality clothes for your little ones. We do not offer refunds, but we are happy to exchange an item so that you are satisfied with your order.
1. Exchange eligibility
- Exchange requests must be made within 3 days of delivery.
- Items must be unused, unworn, unwashed and in their original condition.
- All original tags and packaging must be included.
- For hygiene reasons, underwear, swimwear, and sale or discounted items cannot be exchanged unless they arrive damaged or defective.
2. How to request an exchange
Please contact us before sending anything back — reply to our WhatsApp message or use our contact page — and include:
- Your order number
- The reason for the exchange
- The item (and size) you would like instead
- Photos, if the item is damaged or incorrect
Once your request is approved, we will tell you how to send the item.
3. Exchange fee
- An exchange fee of 5.00 JOD (the standard delivery charge) applies. It covers collecting the item and delivering the new one.
- No fee is charged if the item you received is faulty, damaged or incorrect.
4. Exchange conditions
- Exchanges depend on availability.
- If the item you want is not available, you may choose another item of equal value.
- Any price difference must be settled before the exchange is processed.
5. Damaged or incorrect items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery. We will exchange it at no extra cost.
6. No refunds
Halakidzo does not offer refunds. All approved requests are handled as exchanges. This does not affect any rights you have under applicable consumer protection law.
7. Contact us
For any question about exchanges, reply to our WhatsApp message or reach us through our contact page.